Terms and Conditions

DHI Packers and Movers Hyderabad

DHI Packers

Welcome to the official website of DHI Packers and Movers Hyderabad. By accessing and using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking or engaging our services.

  1. Services Offered
    DHI Packers and Movers Hyderabad provides packing, loading, transportation, unloading, unpacking, and warehousing services for residential, commercial, and vehicle relocation. All services are subject to availability and confirmation at the time of booking.
  2. Booking and Confirmation
    A service is confirmed only after receiving a written agreement, email confirmation, or advance payment. All bookings must be made at least 48 hours before the scheduled date of the move. Changes to your booking (date, time, destination, etc.) should be communicated at least 24 hours in advance.
  3. Payment Terms:
    Full payment must be made prior to unloading unless otherwise agreed in writing. We accept payments via cash, UPI, bank transfer, and other agreed modes. Any additional charges (such as tolls, parking, waiting time, or additional labor) will be billed separately.
  4. Packing Materials: We use industry-standard packing materials. Special packing requests (e.g., fragile items, antiques, electronics) must be communicated in advance. Charges for such materials may apply.
  5. Insurance:
    Insurance coverage is optional and available at an extra cost. DHI Packers and Movers is not responsible for any damage or loss of goods in transit if the client has not opted for insurance. In case of damage, claims must be reported within 24 hours of delivery, with proper documentation and photographs.
  6. Liability:
    We will handle all items with care. However, we are not liable for damage caused by natural calamities, accidents, fire, riots, or acts beyond our control. DHI Packers and Movers Hyderabad will not be responsible for any items not declared or packed by the customer.
  7. Restricted Items:
    We do not transport: Hazardous materials (explosives, chemicals, etc.) Perishable items Valuables such as jewelry, cash, important documents, or items of sentimental value Customers are requested to move such items personally.
  8. Delays and Postponements:
    While we strive to be punctual, delays due to traffic, weather conditions, strikes, or vehicle breakdowns may occur. DHI Packers and Movers Hyderabad shall not be held liable for such delays.
  9. Customer Responsibilities:
    Ensure parking and lift availability at both pickup and drop locations. Be present or assign a representative during packing, loading, unloading, and inventory check. Provide accurate address details and contact information.
  10. Cancellations and Refunds:
    Cancellations made 24 hours before the scheduled move are eligible for a partial refund. No refunds for last-minute cancellations. Rescheduling is allowed at no extra cost if informed 24 hours in advance.
  11. Privacy Policy:
    We respect your privacy. All customer data, including contact details and service history, are kept confidential and used only for internal purposes. For full details, please refer to our Privacy Policy.
  12. Governing Law:
    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Telangana, India. Any disputes shall be subject to the jurisdiction of the courts in Hyderabad.
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